CANCELLATION - REFUND CONDITIONS

 

1. If you place an order electronically via the website you are using, you are deemed to have accepted the preliminary information form and the distance sales contract presented to you.

2. Buyers are subject to the provisions of the Law No. 6502 on Consumer Protection and the Regulation on Distance Contracts (RG: 27.11.2014 / 29188) and other applicable laws regarding the sale and delivery of the purchased product.

3. Shipping charges, which are the product shipping costs, will be paid by the buyers.

4. Each purchased product is delivered to the person and / or organization at the address indicated by the buyer, provided that it does not exceed the legal period of 30 days. If the product is not delivered within this period, the Buyers may terminate the contract.

5. If it becomes impossible to deliver the purchased product, the seller must notify the buyer within 3 days of learning about this situation. The total price must be returned to the buyer within 30 days.

6. If the buyer does not pay the price of the purchased product or cancels it in the bank records, the seller's obligation to deliver the product ends.

7. After the product is delivered, if it is determined that the credit card paid by the buyer is used unfairly by unauthorized persons and the price of the product sold is not paid to the seller by the relevant bank or financial institution, the buyer will return the product subject to the contract to the seller within 3 days at the expense of the seller. must.

8. If it occurs due to force majeure that the seller cannot foresee and the product cannot be delivered on time, the situation is notified to the buyer. The buyer may request the cancellation of the order, the replacement of the product with a similar product, or the delay of the delivery until the obstacle disappears. If the buyer cancels the order; The product price is returned to the bank within 30 days of this cancellation.

9. The Buyer will inspect the contractual goods / service before receiving it; It falls into the category of torn, stained, etc. damaged and defective goods and has to protect the goods / services after receipt. The invoice must be returned with the product.

10. The buyer may use the right of withdrawal from the contract by refusing the goods without any legal or criminal liability and without any justification, provided that the seller notifies the seller through the following contact information within 14 (fourteen) days from the date of delivery of the purchased product to himself or to the person / organization at the address indicated.

 

 

*** NO REFUND ON PRODUCTS WITH DISCOUNT / DISCOUNT. CHANGES WITHIN THE STOCK IS APPLIED.

 

*** IN REQUESTS OF REFUND AND REPLACEMENT, THE CARGO FEE IS OWNED BY THE CUSTOMER.

 

REFUND CONDITIONS

 

The product to be returned should be sent back with the transparent protection bag and original package / box, and the product label has not been torn off or the hygiene tapes have been removed. Product must be returned as received delivery.

 

Open and check the packages that you think are damaged during shipment in front of the company representative from whom you received them.

*** Damaged products that have not been recorded are not refundable.

 

In order for the product to be returned, it must be sent with an invoice. Returns of products that have lost their resalability feature and cannot be sold to another customer are not accepted and their price is not refunded.

 

The prices of the products approved for return are paid to you as soon as possible.

 

COMPANY INFORMATION

 

NAME / TITLE: Atelier Aliz

 


 

 

Atelier Aliz Store Address

A. Fetgari Sok. Şale Apartment Floor: 1 Flat: 7 Teşvikiye / Istanbul

Tel: +90 538 955 43 80

Mail: [email protected] / [email protected]