Return Conditions

You can request a return for the products you purchased from Atelieraliz.com.tr, either partially or in full, by sending them to us within fifteen (15) days from the date of your order, provided that they are unused.

The shipping cost for returns is the responsibility of the customer. The shipping fee paid during the order is not included in the return process; the transaction will be made based on the product price.

You can send the product to the following address with any courier company of your choice:

• You can request an exchange for all the products you purchased from Atelieraliz.com within fifteen (15) days from the date of your order, provided that they are unused.
• The customer is responsible for the shipping cost for the exchange.

• Create an Online Request from Your Membership Account:
• For your order cancellation/return requests, you can create an online request from your account by logging in and selecting "My Account/Return Requests." This way, we will be able to match your request when your package reaches us. If you are not a member, you need to sign up for us to start the return process.
• Package the products securely in their original packaging along with your printed e-invoice and make sure that the product label is undamaged. Your invoice has been sent to your email address as an e-invoice after your order. For any questions, you can get support from our customer service at 0538 955 43 80 during business hours.

• If you encounter a problem with the product in your order that you believe is not consumer-caused, you can send the product along with your invoice with our agreement code via courier within your return period (15 days).

• The examination process for your product, once received by our examination department, is completed within 15 business days at the latest, and you will be informed accordingly.

• In the event of a production-related problem found during the examination, your product will be exchanged or returned according to your request. In case of a user-caused problem, your product will be returned to the address registered in our system.