FREQUENTLY ASKED QUESTIONS
Registration
-Do I need to register before placing an order?
You do not need to register before placing an order. You will need to register as soon as you have finished shopping. Our registration process is fast, free and will save you time for future purchases.
-How do I register?
Click here to register your account
-How do I reset my password?
Follow the instructions here to reset your password
-Can I change my email adress in my account?
We will offer this function in the future.
Ordering
-What kind of payment methods do you accept ?
We accept the following forms of payments:
-Visa
-MasterCard
-American Express
-Is my privacy and personal information secure on your website ?
Please read our privacy policy to view the full details on how we protect your privacy and personal information.
-Can I modify or cancel my order ?
No, you cannot modify or cancel your order once it has been placed. If you need to contact us regarding an order you have just placed, email [email protected] or +90 543 303 85 06
Order Status
-How do I check on the status of my order ?
Please click here to check your order status
Shipping
-How long will it take me to get my order?
You will receive your order within 2-7 business days.
-Will I receive customs/import duties?
Any customs or import duties are charged once the parcel reaches its destination country. You may be charged for handling fees and taxes as your order passes through customs or not depending on your country. Unfortunately, we have no control over these charges and we are unable to tell you what the cost would be, since customs policies and import duties vary widely from country to country.
-What are your shipping destinations?
We ship worldwide.
-How do I track my package after it had been shipped?
As soon as your package is shipped, you receive an email notification confirming the shipment. You can contact us on [email protected] or +90 543 303 85 06 to give you the tracking number for your package.
-How much do you charge for delivery?
Once your place an order, you will get on your email adress a detailed invoice of your order including delivery fees.
Returns
-Can I return an item ?
International orders are not returned or exchanged unless we have sent you a damaged product from our warehouse
-What if I receive my order but the product is damaged ?
We make sure that goods leave us in the best conditions, however if your item is damaged, please contact [email protected] immediately
-How long do I have to return my items ? 15 days
-When will I receive my refund ? 7days
Wholesale & Retail
Do you offer Wholesale opportunities?
Yes, you can contact [email protected] or +90 543 303 85 06 for more information.
I cannot find the answers to my questions, how can I reach the customer service?
Please contact [email protected] or +90 543 303 85 06